01
Information We Collect
We may collect information that you voluntarily provide to us when you complete a form, request a quote, ask for product information, schedule a call, contact our team, or otherwise communicate with Norm Supply.
Information you may provide includes:
- Your name
- Phone number
- Email address
- Street address, city, state, and ZIP code
- Company or business information
- Project or request details
- Requested quantities, preferences, or estimated needs
- Appointment or scheduling information
- Any questions, notes, photos, files, or other information you choose to submit
We may also automatically collect basic technical information such as IP address, browser type, device type, pages visited, referring source, and general website activity when you use our website.
02
How We Use Your Information
We may use the information we collect to:
- Respond to your request, inquiry, or quote submission
- Contact you regarding products, pricing, availability, appointments, or next steps
- Review the details you submitted and prepare an appropriate response
- Schedule, confirm, reschedule, or follow up on appointments
- Provide customer service and support
- Improve our website, forms, advertising, and customer experience
- Maintain business records and protect against fraud or misuse
- Comply with applicable legal and regulatory requirements
03
Phone Calls, Email, and SMS Communications
If you provide your phone number or email address, Norm Supply may use that information to respond to your request, provide updates, confirm appointments, discuss products or services, and follow up regarding your inquiry.
If you consent to receive text messages, message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages at any time, and you may reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchase. See our Terms of Use for our SMS program terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
04
How We Share Information
Norm Supply does not sell your personal information.
We may share limited information with trusted service providers that help us operate our business, website, communications, scheduling, customer management, analytics, advertising, or other business functions. These providers are expected to use the information only as needed to perform services for Norm Supply. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect Norm Supply, our customers, our rights, or the safety of others.
05
Cookies, Analytics, and Advertising Technology
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, measure advertising performance, remember preferences, and improve the user experience.
These technologies may collect information such as device type, browser type, pages viewed, approximate location based on IP address, referral source, and interactions with our website.
You can adjust cookie settings through your browser. Disabling certain cookies may affect how some parts of the website function.
06
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. For that reason, we cannot promise absolute security of information transmitted through the internet.
07
Data Retention
We may retain personal information for as long as reasonably necessary to respond to your request, maintain customer and business records, provide services, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
08
Your Choices and Privacy Rights
Depending on where you live, you may have rights concerning your personal information, which may include the ability to request access, correction, deletion, or information about how your data is used.
You may also opt out of marketing emails by using the unsubscribe option in the message, and you may opt out of SMS messages by replying STOP.
To submit a privacy-related request, contact us using the information at the bottom of this page. We may need to verify your identity before completing certain requests.
09
Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so we can review and address the request.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, or legal requirements.
When we make changes, we may update the “Last updated” date shown at the top of this page. We encourage you to review this page periodically.
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Contact Norm Supply
If you have questions about this Privacy Policy or want to make a privacy-related request, you can contact us using the information below.
